Lili Wilkinson

Isn’t it nice the way International Telecommunications Corporations make you feel loved?

I got a letter in the mail from Optus yesterday. It says, in very big letters:

We’re making your bill a little clearer

Oh good! Thinks me. How nice!

Then I read the rest.

This is how Optus are making my bill clearer:

1. My 8-digit customer account number is now 14-digits.
2. The heading “Usage Summary” is now the “Service Level Summary”.
3. The heading “Plan Options” is now “Discounts”.
4. All the BPAY codes have changed.

This is all.

NOT CLEAR.